Posts Tagged ‘Social’

Social Networking For An Excellent Customer Service

May 8, 2008

Social networking is being employed by a lot of companies nowadays as a way of connecting with its customers and suppliers and also a way to focus on internal organization communication so that there will be a good foundation of interaction among the members in the organization.

This method of connecting with other people enhances the customer service that each company gives to its customers especially during after sales transactions where a lot of questions are being raised by many customers who are either unsatisfied or unaware of different kinds of information about the company’s products. This is how social networking makes the company more effective in terms of giving excellent customer service to their clients.

Customer Satisfaction

Customer satisfaction should be at all times given ample concern by companies because word of mouth is the best way to market a product. If the customers are not that satisfied with the products or services provided by the company it will result to a loss of profits in the long run.

If there is an increased focus on the customer relationships that are being created by the company with its clients, the company will be able to cater and answer the questions as well as respond to the concerns of their customers in the soonest and most convenient way possible and that is through social networking.

Social networking is aimed at building systems that emphasize on management of data rather than personal connections thus a company is better off if it has a well established social networking system for its consumers. These online social networks allow the potential clients to easily facilitate a connection with the members in the organization and create good business relationships with individuals within the company who are more than willing to help them in their customer’s concerns.

Customer Support

Successful after sales customer support can be well achieved in a social networking environment. The basic goals of customer support are to assist its customers in the problems that they encounter when availing the products of the company and the different questions about the product. Normally, these basic goals are achieved through simple means of customer support such as calling the organization or perhaps, visiting the company. However, these methods make it less convenient for the customer and the goals achieved are just the basic ones.

When a company employs social networks for their customer support service, they provide more of the services and can go beyond the basics such as allowing customers to connect with the experts within the organization that knows best about the products or services of the company. This will improve and create a strong community of network where the experts respond immediately to on queue questions of clients thus forming valuable user groups within the network.


May 7, 2008

Social networking is the new trend of socializing with other people only that it is done through social sites available in the internet. It is a fun and exciting, not to mention simple way of interacting and connecting with as many other users as you can in the different social networking sites.

It is a way for people to build new relationships or friendships as well as for business purposes. With the wide variety of social networking sites that are already available, you will discover that they offer a lot of different features for its wide array of users.

Variety Of Features

Users create their accounts and complete their profile in these social sites. Some sites or mostly all of the sites that offer social networking services allow their users to upload photos in their image galleries and some even allow the uploading of movies to their profiles. Depending on how much information was put into the profile by the user, other users can search the network thus creating a network for themselves.

The user’s network is completely controlled by him or her and they can choose who they want to be included in their network. There are some social networking sites that have this feature where any person or user can make a personal message to another user which can be read by anyone until such time that the recipient decides to delete the message. Some social sites even have features such as Flash games and other applications that you can customize with for a friendlier mood in your profile.

Downsides Of Social Networking Websites

While engaging in social networking offers a lot of benefits especially for those who do not have so much time socializing with other people the traditional way, it also has its downsides. But of course, these disadvantages can be well prevented with the proper use of these social networking sites.

The most common disadvantage of using social networking websites is that other users take advantage of the information that is being circulated in the network from other users and this is to the detriment of the users who give out very personal information. When completing your profile, it does not necessarily mean that you should put all the information in even though it is already that personal and private. One rule of online life is that you should only give as minimum personal information as possible.

Another disadvantage of these social sites is that once you sign up for free to get your own account, you will have to deal with unwanted messages and other content from certain advertisements common in a lot of networking sites. Sometimes, it is irritating to keep on receiving unwanted mails that you are uninterested about. But the good news is that, there are sites that offer features wherein you can opt not to receive these unwanted mails.

Social networking may have its own disadvantages but overall, it still depends on the way the users make the most out of these social networking services. If they are extra careful with the information that they provide, they are less vulnerable to the risks associated with using these social sites.

MySpace Launches India Social Networking Site

April 23, 2008

Thursday, April 17 2008 @ 12:15 PM Central Daylight Time MySpace on Thursday officially launched in India, as the world’s most popular social networking website strives to fend off fast-growing rival Facebook in the international arena.

MySpace India is an online community tailored to that country’s culture and boasts industry alliances including a partnership with India’s largest television network Star TV.

“We’re thrilled today to be launching MySpace in one of the world’s most vibrant cultures,” said the News Corporation-owned firm’s international managing director Travis Katz.

“We will be providing the people of India the tools they need to live their lives online and … a launch pad for Indian creators, from developers to musicians to filmmakers, to showcase their talents on the global stage.”

A national college talent search program called “Campus Star” is broadcast on Star TV and features judging by celebrities and members of a MySpace audience. The show can be found online at

MySpace is celebrating the formal launch of the website, which was online previously in a “beta” testing mode, with a
concert in Mumbai headlining rock bands Pentagram, Super Fuzz, and Them Clones.

MySpace will host an event in Bangalore on April 21 for local software developers it wants to inspire to create hip, useful or fun applications for people to use on website profile pages.

Vanessa Arellano Doctor